Terms and Conditions
Welcome to Emma’s Flowershop! By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing any orders.
1. General Information
Emma’s Flowershop provides fresh flowers, floral arrangements, and related products for delivery and pickup.
By using this website, you confirm that you are at least 18 years old or have the consent of a parent/guardian.
We reserve the right to update or change these Terms and Conditions at any time without prior notice.
2. Orders and Payments
All orders are subject to availability and confirmation of payment.
Prices listed on our website are in Philippine Peso (₱) and may change without prior notice.
Accepted payment methods will be indicated at checkout. Orders will only be processed once payment has been successfully received.
Incomplete or unpaid orders may be canceled without notice.
3. Delivery and Pickup
Delivery services are available within our serviceable areas. Delivery fees may apply depending on location.
Delivery schedules are subject to weather, traffic, and other unforeseen circumstances. While we strive to deliver on time, delays may occur.
For same-day delivery, orders must be placed before the cut-off time stated on our website.
Customers are responsible for providing accurate delivery details. Emma’s Flowershop will not be liable for failed deliveries due to incorrect or incomplete information.
4. Substitution Policy
Due to seasonal availability, certain flowers or items may not always be in stock. If substitutions are necessary, we will ensure that the replacement is of equal or greater value while maintaining the overall look and feel of the arrangement.
5. Returns, Refunds, and Cancellations
All sales are considered final once confirmed.
Cancellations must be made at least 24 hours before the scheduled delivery or pickup.
Refunds are only applicable in cases where we are unable to fulfill the order.
Since flowers are perishable items, returns or exchanges will not be accepted unless there is clear proof of damage or incorrect delivery.
6. Customer Responsibility
The recipient must be available at the delivery location on the agreed schedule. If the recipient is unavailable, the flowers may be left with a representative or at the guard/reception unless otherwise instructed.
Customers are responsible for proper care of the flowers once received.
7. Limitation of Liability
Emma’s Flowershop is not liable for delays, non-deliveries, or damages caused by events beyond our control such as natural disasters, accidents, or incorrect delivery details provided by the customer.
Our liability is limited only to the value of the order placed.
8. Intellectual Property
All content on this website including images, text, and designs is owned by Emma’s Flowershop and may not be used without permission.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines.
10. Contact Us
For questions or concerns regarding these Terms and Conditions, you may contact us through our official communication channels listed on the Contact Us page.